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Insurance Information

Cranes Restoration

Cranes Restoration has been your locally owned and operated restoration company in Medicine Hat for over two decades. Over the years, we have been able to maintain a strong rapport with our clients in helping them through their insurance claims. Our expertise in guiding customers through the claims process ensures all party’s expectations are properly managed for the best results of your claim.

Insurance Professionals

Insurance brokers and adjusters look to Cranes Restoration to complete restoration jobs quickly and with the highest levels of customer satisfaction in the industry. We work with our local professionals for a hassle-free service for their customers. Cranes Restoration is dedicated to the professional education of our local brokers, adjusters and property managers, and we are proud to offer 1-3 day courses throughout the year to bring greater knowledge to the insurance and property restoration community. Check out our upcoming Continuing Education credit course and find the next course near you.

Navigating Claims with Customers

We have been working with our insurance companies for decades. The insurance process can be complex and often complicated, but our primary objective is to take that pressure off the customer, so you can focus on returning your lives back to normal as quickly as possible. See our FAQ section to assist you to better understand the claims process and definitions. Our Cranes Restoration team is here to guide you through a successful property insurance claim.

Insurance FAQ

Water damage, sewage damage, fire damage, the discovery of asbestos or mould in your home can be devastating. Here are some frequently asked questions we receive from homeowners that hopefully shed light about your insurance claim:

  • WHAT IS REPLACEMENT COST?
    Replacement cost means the value of the property on the date of loss or water damage, fire damage, or the lower of repairing the property with materials of similar kind and quality or new articles of a similar kind, quality and usefulness without any deduction for depreciation.
  • WHAT IS DEDUCTIBLE?
    In an insurance policy, the deductible is the amount paid out of pocket by the policyholder before an insurance provider will pay any expenses. Your insurance company is only responsible for the amount by which the loss or damage caused by any of the Insured damage exceeds the amount of the deductible.
  • WHAT IS ACTUAL CASH VALUE?
    In the property insurance industry, Actual Cash Value (ACV) is a method of valuing the insured property. Actual Cash Value means that insured property will be replaced with something of like kind and quality, less an allowance for depreciation based on its condition at the time of the loss, age and normally expected life expectancy.
  • HOW SOON CAN A RESTORATION CONTRACTOR BE AVAILABLE TO COME TO MY HOME?
    We understand that emergencies don’t have a schedule, and that is why we are available 24 hours a day to attend to your emergency. Whether you need our services for fire and smoke damage, water damage, environmental damage, or general contracting, we are the restoration company you can rely on.
  • HOW LONG DOES IT TAKE MOULD TO GROW?
    Under ideal conditions (optimal temperature and level of humidity), it takes 24 to 48 hours for mould to germinate and grow. Typically, the spores begin to colonize in 3 to 12 days and become visible in about 18-21 days.
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